Research Seminars

Affective Boundaries of Scope Insensitivity

Marketing

Speaker: Hannah H. Chang
Assistant Professor of Marketing , Singapore Management University

25 October 2016 - Room T015 - From 10:30 am to 12:00 pm


Affective Boundaries of Scope Insensitivity

Hannah H. CHANG
Singapore Management University

Abstract: When making valuation judgments, people can be surprisingly insensitive to the quantity of the objects in question—a phenomenon called scope insensitivity that is generally attributed to the operation of affective processes in judgment. Building on recent research showing that affect is inherently a decision-making system of the present, we propose that scope insensitivity is more likely to be observed in decisions that are psychologically proximate to the immediate self. Consistent with this proposition, results from seven experiments show that scope insensitivity is more likely in decisions that are temporally proximate, both prospectively (near future vs. distant future) and retrospectively (recent past vs. distant past), and in decisions that are psychologically proximate in terms of social or physical distance. These findings clarify the boundaries of the scope-insensitivity phenomenon and refine our understanding of the affective system of judgment. The findings suggest that, rather than just a decision-making system of the present, the affective system is more broadly a decision-making system of the immediate self. Any form of distance from the immediate self (in time, social relation, or physical space) tends to attenuate the engagement of the affective system.

Passing the Buck to the Wealthier

Marketing

Speaker: Jonathan Berman
Assistant Professor of Marketing , London Business School

5 October 2016 - Room T025 - From 1:30 pm to 3:00 pm


Passing the Buck to the Wealthier

How much do consumers believe that they and others should donate to charity? We find that judgments of donation obligations are referent-dependent, and are determined by people’s own earnings. This reference-dependence holds across income levels and is driven in part by overestimating the relationship between income and spare money. Individuals expect that richer others have more spare money—and thereby should donate more to charity—than what those richer others evaluate for themselves. As a result, consumers pass donation obligations onto wealthier others, who in turn pass obligations on to even wealthier others.

Playing to Learn and Learning to Play: Effects of SuperstarApp Adoption on Enhancements to Mobile App Proficiency

Marketing

Speaker: Sungho Park
Assistant Professor of Marketing , Arizona State University

6 June 2016 - Building T, Room T030 - From 1:30 pm to 3:00 pm


Despite the massive influx of mobile apps into the market, mobile users substantially differ with respect to their mobile app proficiency, i.e., the advent of mobile digital inequality. Using a dataset on individual mobile app usage, we examine the potential of highly ranked “superstar apps” as stimulants of consumption in terms of volume and extent, especially among less mobile-proficient users. We employ the Gaussian copula-based difference-in-differences framework given that it allows us to construct a flexible joint model of continuous app usage duration and discrete number of apps used. Results indicate that superstar adoption boosts app use variety and volume within the same app category and across different categories. Such spillover effects are more pronounced among less technically knowledgeable groups (e.g., users in their 50s or older and late adopters) and managerially under-represented target segments (e.g., irregular, occasional, and light app users). Use frequency and duration among superstar app adopters increase for newly downloaded apps but decrease for existing apps. We provide valuable implications that marketers can capitalize on to target low-proficiency users. We also recommend that policy makers can use superstar apps as nonintrusive and cost-efficient vehicles for enhancing mobile app proficiency and bridging the mobile digital inequality.

A Model for Inferring Market Preferences from Online Retail Product Information Matrices

Marketing

Speaker: Siddarth Sivaramakrishnan
Associate Professor , University of Southern California

1 June 2016 - Building T, Room T025 - From 10:30 am to 12:00 pm


This research extends information display board methods, currently employed to study information processing patterns in laboratory settings, to a field based setting that also yields managerially useful estimates of market preferences. A new model is proposed based on statistical, behavioral, and economic theories, which integrates three decisions consumers must make in this context: which product-attribute to inspect next, when to stop processing, and which, if any, product to purchase. Several theoretical options are considered on how to model product attribute selection and how to treat uninspected attributes. The modeling options are empirically tested employing datasets collected at a popular retail-manufacturer’s website, while customers were making product evaluation and purchase decisions. Subsequent to identifying the best model, we show how the resulting attribute preference estimates can be managerially employed to improve customer targeting of abandoned shopping carts, for follow up communications aimed at improving sales conversions.

Reducing Peak-Hour Subway Crowding: Investigating the Effectiveness of Disincentives

Marketing

Speaker: Leonard Lee
Associate Professor , National University of Singapore

2 May 2016 - Room T015 - From 9:30 am to 11:00 am


Reducing Peak-Hour Subway Crowding: Investigating the Effectiveness of Disincentives

Leonard Lee
National University of Singapore


The public transportation system in Singapore is facing peak-hour overloads. At times, subway trains are over-crowded to the extent that commuters cannot board the trains. One approach to managing the crowd is to impose a peak-hour surcharge to discourage travel during peak hours. Given that people are generally more motivated to avoid losses than to acquire gains, disincentives may be more effective than off-peak discounts in shifting demands from peak to off-peak periods. Nonetheless, commuters may display strong reactions against a surcharge policy, making it challenging to implement such a policy. The present research examines the effectiveness of a surcharge policy at shifting travel from peak to off-peak periods while developing and testing different potential solutions to increase commuters’ receptivity toward peak-hour surcharge. In particular, using a longitudinal randomized controlled trial (RCT) involving more than 900 commuters across the nation, we investigated the behavioral and psychological impact of donating the collected surcharge to charity, and the degree of autonomy commuters have in deciding the benefactor of the donation.


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