Articles

Exploring the impact of DSS, cognitive effort & incentives on strategy selection

P. A. TODD, I. BENBASAT

Information Systems Research

December 1999, vol. 10, n°4, pp.356-374

Departments: Information Systems and Operations Management, GREGHEC (CNRS)

Keywords: Cognitive Effort, Decision Strategy, Decision Support Systems, Financial Incentives


Decision support system (DSS) researchers have long debated whether or not the provision of a DSS would lead to greater decision-making effectiveness, efficiency, or both. The work described in this paper examines how DSS designers can guide users towards employing more normative decision strategies. Working from notions of restrictiveness and decisional guidance (Silver 1990) supplemented by the cost-benefit framework of cognition, we explain how DSS capabilities influence decision behavior and performance through the manipulation of effort. The results of this work should assist DSS developers to devise directed or nondirected approaches to effect desired behaviors


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