Articles

Does Emotional Intelligence Matter in Interpersonal Processes? The Mediating Role of Emotion Management

J. CHOI, G. CHUNG, S. SUNG, B. NAZIR, S. MOATAZ, J. W. CHANG

Seoul Journal of Business

December 2015, vol. 21, n°2, pp.45-70

Departments: Management & Human Resources, GREGHEC (CNRS)

Keywords: Emotional intelligence, Emotion management, Interpersonal behavior, Negotiation


Researchers have identified emotional intelligence (EI) as an importantindividual characteristic that predicts interpersonal effectiveness. In thisstudy, we identified three potential areas of emotion management (emotionexpression, emotion recognition, and shaping counterpart emotion) thatmay be promoted by intrapersonal and interpersonal EI, and may mediatethe effects of EI on interpersonal process and outcomes. Our analysisof data from a dyadic negotiation simulation indicates that EI predictsone aspect of emotion management (shaping counterpart emotion).Intrapersonal EI (but not interpersonal EI) increased counterpart positiveemotion and decreased counterpart negative emotion during the negotiationsimulation. Nevertheless, the overall relationship between EI and emotionmanagement was weak. The present study highlighted the need for clearlyconceptualizing and investigating emotional management through whichindividuals accrue interpersonal and performance benefits


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