A high quality relationship with clients often requires face-to-face meetings resulting in high business travel frequency. Firms generally try to control the costs. However, these cost-cutting policies can add heavy psychological, physical, and emotional burdens on business travelers. To explore these personal costs, a survey of over seven thousand business travelers assessed their stress levels across thirty-three typical travel stressors was conducted. According to the authors' analyses, travel stress appears to vary depending on the hierarchy, gender, and geographical location.
In this interview, Prof. Segalla describes what kind of executives typically become more stressed during a business trip and he also makes recommendations concerning how firms can manage and diminish the stress levels of their business travelers. He also discusses when it makes financial sense for a firm to send their employees in premium or business class seats.