How to remain professional but also commercially viable? HEC Professor Michel Lander explains the different organizational practices used by professional service firms (PSF) and shares key findings on which strategy works best.
By Michel Lander
Transformation is a difficult challenge for companies. How can the art of storytelling guide companies through transformative change? Researchers Giada Di Stefano and Elena Dalpiaz turn to Italian housewares and kitchen utensil company — and master storyteller — Alessi to understand the narrative practices for successful change.
By Giada Di Stefano
Does the progress of management techniques and ideas result primarily from an accumulation of experience and some common sense, or does it also require systematic research?
Across the globe, Michael Segalla was surprised to find that business managers trust strangers considerably more than they trust their bosses. Trust levels nonetheless vary significantly according to national culture, as do firing practices, and firm trust increases somewhat with hierarchical rank and age.
By Michael Segalla
