Aller au contenu principal
A propos d'HEC A propos d'HEC
Summer School Summer School
Faculté et Recherche Faculté et Recherche
Bachelor Programs Bachelor Programs
MBA Programs MBA Programs
Programme PhD Programme PhD
Executive Education Executive Education
HEC Online HEC Online
A propos d'HEC
En bref En bref
Qui sommes-nous ? Qui sommes-nous ?
Égalité des chances Égalité des chances
HEC Talents HEC Talents
International International
Sustainability Sustainability
Diversité et inclusion Diversité et inclusion
Fondation HEC Fondation HEC
Vie du campus Vie du campus
Rapport d'activité Rapport d'activité
Summer School
Youth programs Youth programs
Summer programs Summer programs
Online Programs Online Programs
Faculté et Recherche
À propos À propos
Corps professoral Corps professoral
Départements Départements
Centres Centres
Chaires Chaires
Financements Financements
Knowledge@HEC Knowledge@HEC
Grande Ecole
& Masters
Grande Ecole
Master in Management
Grande Ecole
Master in Management
Programmes
Masters
Programmes
Masters
Doubles
Diplômes
Doubles
Diplômes
Programmes
Bachelor
Programmes
Bachelor
Programmes
Summer
Programmes
Summer
Exchange
students
Exchange
students
Vie
Etudiante
Vie
Etudiante
Notre
différence
Notre
différence
Bachelor Programs
Vue d'ensemble Vue d'ensemble
Course content Course content
Admissions Admissions
Fees and Financing Fees and Financing
MBA Programs
MBA MBA
Executive MBA Executive MBA
TRIUM EMBA TRIUM EMBA
Programme PhD
Overview Overview
HEC Difference HEC Difference
Program details Program details
Research areas Research areas
HEC Community HEC Community
Placement Placement
Job Market Job Market
Admissions Admissions
Financing Financing
FAQ FAQ
Executive Education
Accueil Accueil
Qui sommes-nous ? Qui sommes-nous ?
Univers de formation Univers de formation
Programmes Programmes
Offres entreprises Offres entreprises
Événements/Actualités Événements/Actualités
Contacts Contacts
HEC Online
En bref En bref
Programmes Executive Programmes Executive
MOOCs MOOCs
Summer Programs Summer Programs
Youth programs Youth programs
Faculté et Recherche

Appointment-driven queueing systems with non-punctual customers

19 Sep
2024
11H15 - 12H30
Jouy-en-Josas
Anglais

Participer

Ajouter au calendrier
2024-09-19T11:15:00 2024-09-19T12:30:00 Appointment-driven queueing systems with non-punctual customers Information Systems and Operations Management  Speaker: Oualid Jouini (Central Supelec) Room Bernard Ramanantsoa  Jouy-en-Josas

Information Systems and Operations Management 

Intervenant: Oualid Jouini (Central Supelec)

Salle Bernard Ramanantsoa 

Abstract

We consider a healthcare queueing system where a finite number of patients arrive over time to receive service. Arrivals are driven by appointments, with a scheduled appointment time associated with each patient. However, patients are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times or may not show up at all. Arrival times relative to scheduled appointments are random. Patients are not homogeneous in their punctuality and show-up behavior. We develop both exact and approximate approaches for characterizing the distribution of the number of patients seen by each arrival. We show how this can be used to obtain the distribution of waiting time for each patient. We prove that the approximation provides an upper bound for the expected waiting time when non-punctuality is uniformly distributed. We also examine the impact of non-punctuality on system performance. In particular, we prove that non-punctuality deteriorates waiting time performance regardless of the distribution of non-punctuality. In addition, we illustrate how our approach can be used to support individualized appointment scheduling.

Participer

Ajouter au calendrier
2024-09-19T11:15:00 2024-09-19T12:30:00 Appointment-driven queueing systems with non-punctual customers Information Systems and Operations Management  Speaker: Oualid Jouini (Central Supelec) Room Bernard Ramanantsoa  Jouy-en-Josas