Vasiliki KOSTAMI

Vasiliki Kostami completed her PhD Operations Management at Marshall School of Business, USC in Los Angeles in 2010 when she joined the faculty of London Business School as an Assistant Professor at the Management Science and Operations Department. She holds a MSc in Business Mathematics (AUEB) and a BSc in Mathematics from the University of Athens. Her research interests mainly focus on the management of service operations. She works on the modelling of service systems, such as entertainment facilities, call centers and health care facilities under uncertainty. Specifically, she has looked at queue management problems for amusement parks such as Disneyland, quality management problems for healthcare, and optimal inventory management in manufacturing sector. Her recent work deals with problems on the interface of marketing and operations and service system design in online (crowdsourcing) labor platforms. Her academic work has been presented in international conferences and top ranked universities and her research articles have appeared in leading academic journals. She has been teaching various courses on Data Analytics, Business Analytics and Data Management, Strategic Decision Making, Stochastic Modelling and Service Operations in several programs including the Grande Ecole, the Masters programs, the full time MBA and the executive MBA, as well as the PhD program.