Skip to main content
Brands & Behaviors

Brands & Behaviors

Unpacking how we think, decide, and connect with brands in an age of shifting expectations and marketing disruption.

Automatic Renewal Can Cost Subscription Firms Subscribers

September 14th, 2026
4 minutes
Klaus Miller

A field experiment with over a million newspaper readers finds that auto-renewal lifts short-term retention but cuts trial take-up and long-term subscriber reach.

Newsletter

Big Issues, Bold Thinking. In your inbox, once a month.