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Vasiliki KOSTAMI

Associate Professor

Information Systems and Operations Management

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Biography

Vasiliki Kostami completed her PhD Operations Management at Marshall School of Business, USC in Los Angeles in 2010 when she joined the faculty of London Business School as an Assistant Professor at the Management Science and Operations Department. She holds a MSc in Business Mathematics (AUEB) and a BSc in Mathematics from the University of Athens. Her research interests mainly focus on the management of service operations. She works on the modelling of service systems, such as entertainment facilities, call centers and health care facilities under uncertainty. Specifically, she has looked at queue management problems for amusement parks such as Disneyland, quality management problems for healthcare, and optimal inventory management in manufacturing sector. Her recent work deals with problems on the interface of marketing and operations and service system design in online (crowdsourcing) labor platforms. Her academic work has been presented in international conferences and top ranked universities and her research articles have appeared in leading academic journals. She has been teaching various courses on Data Analytics, Business Analytics and Data Management, Strategic Decision Making, Stochastic Modelling and Service Operations in several programs including the Grande Ecole, the Masters programs, the full time MBA and the executive MBA, as well as the PhD program.

Scientific articles

Price and Lead time Disclosure Strategies in Inventory Systems

Production and Operations Management, December 2020, vol. 29, n° 12, pp 2760-2788,

Pricing and Capacity Allocation for Shared Services

Manufacturing & Service Operations Management, Spring 2017, vol. 19, n° 2, pp 230-245, (in coll. with D. KOSTAMIS, S. ZIYA)

Speed–Quality Trade-Offs in a Dynamic Model

Manufacturing & Service Operations Management, Winter 2014, vol. 16, n° 1, pp 104-118, (in coll. with S. RAJAGOPALAN)

Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Manufacturing & Service Operations Management, Fall 2009, vol. 11, n° 4, pp 644-656, (in coll. with A. R. WARD)

Proceedings

Physician dual practice: Service quality, altruism and profit-seeking

5th World Conference on Production and Operations Management , 2016 , La Havane , 0 , 0 (D. A. ANDRITSOS)

Working papers

Advertising by Recruiting Influencers

Cahier de Recherche du Groupe HEC , 2021

Scientific articles

Price and Lead time Disclosure Strategies in Inventory Systems

Production and Operations Management, December 2020, vol. 29, n° 12, pp 2760-2788,

Pricing and Capacity Allocation for Shared Services

Manufacturing & Service Operations Management, Spring 2017, vol. 19, n° 2, pp 230-245, (in coll. with D. KOSTAMIS, S. ZIYA)

Speed–Quality Trade-Offs in a Dynamic Model

Manufacturing & Service Operations Management, Winter 2014, vol. 16, n° 1, pp 104-118, (in coll. with S. RAJAGOPALAN)

Managing Service Systems with an Offline Waiting Option and Customer Abandonment

Manufacturing & Service Operations Management, Fall 2009, vol. 11, n° 4, pp 644-656, (in coll. with A. R. WARD)

Proceedings

Physician dual practice: Service quality, altruism and profit-seeking

5th World Conference on Production and Operations Management , 2016 , La Havane , 0 , 0 (D. A. ANDRITSOS)

Working papers

Advertising by Recruiting Influencers

Cahier de Recherche du Groupe HEC , 2021

Education

  • Ph.D., in Business Administration, Operations management, University of Southern California - USA

Academic appointments

Academic Responsibilities at HEC

  • 2017- Associate Professor, Informations Systems and Operations Management HEC Paris
  • 2017- Member of GREGHEC, the joint research laboratory CNRS-HEC Paris HEC Paris

External Academic Responsibilities

  • 2010-2017 Assistant Professor London Business School
  • 2005-2010 Research & teaching assistant, Informations Systems and Operations Management University of Southern California

Scientific Activities

Editorial activities

  • Referee: Operations Research, Management Science, Manufacturing and Service Operations Management, Production and Operations Management o European Journal of Operations Research, IIE Transactions, MSOM Services Special Interest Group Conference, IEEE International Conference on Robotics and Automation, Naval Research Logistics, Queueing Systems