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Understanding the language of persuasion


Successful marketing and advertising relies on the effective use of persuasive language. To help marketers and advertisers choose the right language devices to persuade consumers, researchers Ruth Pogacar, L. J. Shrum and Tina M. Lowrey provide an easy-to-use framework.

©gerasimov174- A typing machine with "Words have power"

Language is powerful. We can maximise the persuasive impact of our words and sentences by using different linguistic devices. These can vary from the pronunciation of a single word, to the inclusion of devices such as metaphors and rhetoric. Although exploited most frequently in advertising and marketing, linguistic devices can be used to strengthen any argument. 

When it comes to persuasion, it is not just what is said that is important, but how it is said. With this in mind, researchers Ruth Pogacar, L. J. Shrum, and Tina M. Lowrey developed a persuasive language framework.  

A guide to using persuasive language 

In recent years, considerable research has been devoted to understanding how specific linguistic devices can be used to persuade. This research has produced a vast amount of information, but, until now, it has been difficult to make links between the different studies. In building their framework, Pogacar et al. focused on identifying those links to provide a concrete guide to the existing knowledge in this area. 

The goal of the framework is to facilitate the use the right language, in the right way, with the right audience. The researchers designed the framework particularly for marketers and advertisers to use to direct their campaigns. 

The framework shows which language devices require more cognitive effort from the audience. Some devices require no effort to process, acting on the audience automatically, whereas others need the audience to be engaged in order for them to process the information. The simplest device is just one word, and complexity increases with the number of words.

Adverstising for cosmetics
Brand Content is always looking for new tools to persuade. Photo ©MITstudio

Cognitive effort plays key role in persuasive language

To create the framework, they analyzed existing research on linguistic devices to map out how much cognitive effort is required for each linguistic device to be effective. Those requiring the least cognitive effort include pronunciation, processing of numbers, sound repetition, alliteration, rhyme, and phonetic symbolism. At the other end of the scale, requiring heavy cognitive effort and audience engagement, lie metaphor, analogy, the use of questions, and syntax. 

The framework also shows which linguistic devices are simple and yet still require a degree of processing, such as unfamiliar words and/or pronunciation, and the degree of sematic appositeness of a word or name (the extent to which a name conveys meaningful information about a product’s functions or attributes). There are also linguistically complex devices – such as the use of pronouns, assertive language and politeness – that are nonetheless relatively easy to process by consumers and require low cognitive effort.

Persuasion tactics laid bare

Certain simple devices can really make an impact when it comes to marketing and advertising. For example, three devices covered by the framework include phonetic symbolism, complexity (or not), and numbers: 

• Phonetic symbolism: the sound of a word can convey meaning or information without requiring cognitive effort. Both vowel and consonant sounds are associated with sensory perceptions such as size, speed, weight, and colour. For example, a low pitch sound, like that made by the letter ‘R’, conveys round, slow, soft, and large; whereas higher pitch sounds, like that made by the letter ‘E’, convey the opposite. When naming a new brand, a marketer can ensure that the sound of the brand name fits the attributes of the product so that it will automatically convey meaning to the consumer.


• Complexity: adding complexity to a simple word will have an effect on the perception of a product because it forces consumers to put in more cognitive effort. For example, when people were asked about the name of a carnival ride, they thought a name that was harder to pronounce made the ride sound more dangerous and novel.


• Numbers: more precise numbers are seen to be more accurate and trustworthy. For example, when a product is rated, changes from decimals to integer values (e.g. 7.3 to 8) are seen more favorably than when the change is between two integers (e.g. 7 to 8), despite the fact that the latter change is larger.


Overall, the framework acts as a guide for knowing how much audiences must be engaged before a linguistic device will be effective in persuading. It also brings together all the current knowledge about persuasive linguistic devices and has uncovered present knowledge gaps, such as the extent to which linguistic effects generalize across cultures and the role of individual differences in the effects of linguistic devices.


Focus - Application pour les marques
Given the improvement in performance when control mechanisms interact with the specificity of contracts, Shirish Srivastava recommends that managers increase the requirements of the specifications. According to the researcher, the specification is very important, it does not hinder the flexibility of the process nor does it give the subcontractor a bad impression (provided it remains reasonable). The contract is all the more important as it is the main instrument of coordination between customers and suppliers, often separated by the barrier of language, culture and geographical distance. The choice between relational and structural governance and between fixed-price contracts and "time and materials" must be done according to the objective of the project: do you want to promote the cost or the quality of your project?


Focus - Methodologie
The researchers conducted a study to discover the role of trust in e-government success. They surveyed 214 Singapore student e-government users, using a 7-point Likert response scale as well as open-ended questions to which 201 participants responded. The male/female ratio of participants corresponded closely to the actual Singapore Internet user population. Survey results were supplemented with five focus groups (total of 45 people) and 27 interviews with working professionals; there were few discrepancies between the comments of students vs. professionals. Singapore was an excellent place for the study due to its highly developed e-government system and technology-savvy population, 89% of which uses e-government.
Based on an interview with L.J. Shrum and Tina M. Lowrey, on their paper “The Effects of Linguistic Devices on Consumer Information Processing and Persuasion: A Language Complexity × Processing Mode Framework” (forthcoming), co-authored with Ruth Pogacar.

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